Coastal Medical
Exceptional Care for Patients. Exceptional Careers for Physicians.

Coastal Medical Policies and Frequently Asked Questions

We want to make sure you have answers to your questions at your fingertips. Please see below to view Coastal’s policies and commonly asked questions from our patients.

Policies at Coastal

Coastal Medical Code of Conduct

FAQs from Coastal Patients

What do I do if I’m sick at night or on the weekend?

If you are sick after hours or on the weekend, please call your primary care office.  We will assist you in getting the care you need.

How do I communicate a general health question?

The best way to communicate with your office with general questions is through the Patient Portal. On the patient portal, you can send your practice a message, request an appointment, view your lab results and much more.

Learn about Coastal’s patient portal

What do I do if I’m having an issue with my portal?

Our Portal Support Team is here to guide you through any technical questions you have about using/accessing the patient portal, such as resetting a password and showing you where to find information.  To contact our Portal Helpdesk please call 866-779-3655 Monday to Friday 8 a.m. to 4:30 p.m. or by emailing a message to

Who do I contact if I’d like to recognize exceptional care or if I have a concern?

We always want to hear from our patients about how we’re doing! You can send any feedback about your experience with Coastal Medical to

How do I become a new patient of Coastal?

Thank you for your interest in becoming a Coastal Medical patient.

Learn how you can start your registration process

What do I do if I have a billing question?

If you have a billing question please call 401-421-0011, Monday to Friday 8:30 a.m. to 4:30 p.m. 

What do I do if I have a prescription question?

For prescription refills, please call your pharmacy directly – Coastal is no longer handling prescription refills over the phone.  For all other medication questions, please contact your practice. Coastal’s Pharmacy Team is here to help.

How do I get access to my medical records?

Request for Medical Records

Requests for patient's medical records will be billed to the patient according to state regulations.

Online Forms for Requesting a copy of Medical Records
  • Patient Online Access Form - for individual patients or their legal guardians to request medical records.
  • Third Party Request Portal - for healthcare providers, attorneys or those requesting the medical records of someone other than themselves (and who are not the legal guardian).
Print Version 

Can I transfer to another Coastal office?

In many cases, yes. Please speak with your practice manager at your current Coastal practice and she/he will assist you with your request.